Acceptance of Terms

By accessing and using the Kogei Exchange platform, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our curated marketplace for traditional Japanese crafts.

If you do not agree to abide by the above, please do not use this service.

Platform Description

Kogei Exchange is a curated commerce platform connecting traditional Japanese artisans with collectors, interior designers, and hospitality buyers through authentic lacquerware, pottery, washi paper, and joinery pieces.

Our Services Include

• Curated marketplace for traditional Japanese crafts
• Custom commission facilitation
• Studio visit bookings and cultural experiences
• Corporate sourcing and gifting services
• Apprentice training and workshop programs

User Accounts and Registration

To access certain features of our platform, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials.

Account Requirements

• Provide accurate and complete registration information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use

Purchasing Terms and Conditions

All purchases through our platform are subject to acceptance by both Kogei Exchange and the respective artisan. Prices are subject to change without notice.

Order Process

• Orders are confirmed upon payment processing
• Custom commissions require additional approval time
• Delivery times vary based on artisan location and piece complexity
• All pieces include provenance certificates

Payment and Pricing

We accept various payment methods as displayed during checkout. All prices are listed in the currency specified on the product page.

Payment Terms

• Payment is due at time of order placement
• Custom commissions may require partial payment upfront
• Studio visits and workshops require full payment upon booking
• Corporate accounts may be eligible for net payment terms

Shipping and Delivery

We provide insured worldwide shipping for all traditional craft pieces. Delivery times and costs vary based on destination and item specifications.

Shipping Policies

• Professional packaging for fragile traditional crafts
• Full insurance coverage during transit
• Tracking information provided for all shipments
• Special handling for high-value artisan pieces

Returns and Exchanges

Due to the unique nature of traditional handcrafted items, returns are evaluated on a case-by-case basis. Custom commissions are generally non-returnable.

Return Conditions

• Items must be in original condition with all documentation
• Return requests must be made within 14 days of delivery
• Custom pieces and workshop bookings are non-refundable
• Return shipping costs may apply

Intellectual Property Rights

All content on the Kogei Exchange platform, including text, graphics, logos, and images, is protected by intellectual property laws.

Usage Rights

• Platform content is for personal, non-commercial use only
• Artisan works retain their creators' intellectual property rights
• Product images and descriptions may not be reproduced without permission
• Trademarks and service marks remain property of their respective owners

User Conduct and Prohibited Activities

Users must conduct themselves respectfully and in accordance with applicable laws. Certain activities are strictly prohibited on our platform.

Prohibited Actions

• Attempting to circumvent our artisan partnerships
• Misrepresenting yourself or your intentions
• Interfering with platform security or functionality
• Using the platform for any illegal or unauthorized purpose

Limitation of Liability

Kogei Exchange's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages.

Our total liability for any claim related to the platform shall not exceed the amount paid by you for the specific service or product in question.

Indemnification

You agree to indemnify and hold harmless Kogei Exchange, its affiliates, and artisan partners from any claims, damages, or expenses arising from your use of the platform or violation of these terms.

Dispute Resolution

Any disputes arising from these terms or your use of the platform will be resolved through binding arbitration in accordance with Japanese law.

Resolution Process

• Initial attempt at good faith negotiation
• Mediation through recognized cultural institutions if needed
• Binding arbitration in Kyoto, Japan
• Japanese law governs all disputes

Termination

We reserve the right to terminate or suspend your account and access to the platform at our sole discretion, without notice, for conduct that we believe violates these Terms of Service.

Upon termination, your right to use the platform will cease immediately, but these terms will remain in effect regarding past transactions.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the platform.

Your continued use of the platform after changes are posted constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@kyrenwood.com
• Phone: +81 3-6803-8698
• Address: 3 Chome-6-20 Jingumae, Shibuya, Tokyo 150-0001, Japan

Last updated: January 2025