Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request information about our artisan services, book studio visits, or contact us for support.

Personal Information

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Communication preferences and interests in specific craft categories

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you about our artisan marketplace.

Primary Uses

• Processing and fulfilling orders for traditional crafts
• Facilitating studio visits and workshop bookings
• Providing customer support and responding to inquiries
• Sending updates about new artisan collections and cultural events
• Improving our platform and developing new services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Limited Sharing

• With artisan partners to fulfill custom commissions and studio visits
• With service providers who assist in payment processing and logistics
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content.

Types of Cookies

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content (with your consent)

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, update, or delete your data.

Available Rights

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability where applicable

International Data Transfers

As we operate globally and work with artisans primarily based in Japan, your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Retention Periods

• Account information: Until account deletion or 7 years of inactivity
• Transaction records: 7 years for tax and legal compliance
• Marketing preferences: Until you opt out or update preferences
• Support communications: 3 years for quality assurance

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

Third-Party Links and Services

Our platform may contain links to third-party websites, including artisan portfolios and cultural institutions. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit through our platform.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent notice on our platform.

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@kyrenwood.com
• Phone: +81 3-6803-8698
• Address: 3 Chome-6-20 Jingumae, Shibuya, Tokyo 150-0001, Japan

Last updated: January 2025